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As United’s skies continue to look overcast, Ragan shares four tips for pro crisis management.
Frank Bruni at The New York Times pinpoints a disturbing trend in the political sphere: the use of “that” in place of “who” (instead of saying “people who,” for example, Donald Trump said “people that”).
Harvard Business Review argues that a face-to-face request is 34 times more successful than an email.
The Economist‘s review of Steven Sloman and Philip Fernbach’s The Knowledge Illusion: Why We Never Think Alone illuminates an important principle: People often have strong opinions about issues they understand little about. And on social media, surrounded by like-minded friends and followers, opinions are reinforced and become more extreme. It is hard to reason with someone under the illusion that their beliefs are thought through, and simply presenting facts is unlikely to change beliefs when those beliefs are rooted in the values and groupthink of a community.
Harvard Business Review says: a quality meeting = employees leave feeling more connected, valued and fulfilled.